Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.
Our highest priority is your satisfaction with our products. If you shop with Educational Wood Toys for children |829Dessin| you can expect:
- full refund if you don’t receive your order
- full refund if your order does not arrive within the guaranteed time (45 business days not including 2-5 business days processing)
- full or partial refund if the item you receive is not as described or it is damaged
- full refund if you do not want the product you have received (you must return the item at your expense and the item must be unused).
Full refunds are not available under the following circumstances:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address);
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
You can submit refund requests within:
- 10 business days after the order is delivered;
- 45 business days since your order was placed. You can do it by reaching out to our Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Easy Returns
All our products are backed with a 60-day money-back guarantee. Just send us a message through our Contact Us page or contact us at info@829dessin.com and we will refund the purchase price.
We stand behind everything we sell. If you are not satisfied with your purchase, you can return it to be replaced or request a refund. No questions asked! (you will have to return the product at your expense).
Please contact us first and we will guide you through the steps. We are always ready help!
Please do not send your purchase back to us unless we authorize you to do so.